Returns & Exchanges

At Hayes Bicycle, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags and documentation are included to avoid processing delays.

• 3.
  Ship the Item

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5-7 business days.